General terms and conditions of business

uandu GmbH

Conditions
General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders via our online shop.

2. Contractual partner, conclusion of contract

The purchase contract is concluded with uandu GmbH (limited liability).

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation by e-mail.

3. Contract language, contract text storage

The language available for the conclusion of the contract is German. 
We save the text of the contract and send you the order data and our terms and conditions by email. For security reasons, the text of the contract is no longer accessible via the Internet.

4. Terms of Delivery

Shipping costs are added to the stated product prices. You can find out more about the amount of shipping costs in the offers.

We only deliver by mail. Unfortunately, a self collection of the product is not possible.

5. Payment

Payment in advance/bank transfer:
If you select the payment method in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card:
When you place your order, you send us your credit card details at the same time.
After your legitimation as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged.

Paypal:
During the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. 

The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process. 

Klarna immediate transfer:
Pay for your purchase immediately after completing the order with your usual online banking data. Learn more at https://www.klarna.com/sofort/

6. Retention of Title

The goods remain our property until full payment.

7. Damage in transit

If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8. Warranty and Guarantees

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.

The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health, in the event of intentional or grossly negligent breach of duty or fraudulent intent, in the event of a breach of essential contractual obligations, their Fulfillment makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, if agreed or if the scope of application of the Product Liability Act is opened. Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

• Used, exhausted or opened products are excluded from these rights!
• If you return more than 14 days, you have to pay the shipping costs yourself!

Customer service: You can reach our customer service for questions, complaints and complaints on weekdays from 9:00 a.m. to 6:00 p.m. by e-mail at info@uandu.de

9. Liability

For claims based on damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation in the event of injury to life, limb or health,
in the event of intentional or grossly negligent breach of duty, promises of guarantees, if agreed, or if the scope of application of the Product Liability Act is open. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected. For the rest, claims for damages are excluded.

10. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/

We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.